Operator Services

ILD Operator Services provides white label carrier operator services with custom branding and billing for hotels, correctional facilities, pay phones, traditional telecom and cellular service providers.  ILD provides Live & Automated Operator Services 24 hours a day, everyday, offering our customers realtimeinternet-based reporting. 

ILD’s IP-enabled call center platform takes the confusion and complexity out of the customer experience and supports incoming or outgoing customer relationship calls with the click of a button. 

Our platform routes calls via skill-level to support numerous unique product-lines, and monitors customer support staff real-time, both audibly and visually to ensure exceptional service on each and every call.  ILD offers service providers an outsourced solution for live and automated operators, handling collect, person to person, directory assistance and other predefined calls.

For more information on Operator Services, click here.